Privacy Policy

Welcome to DVAAN Trading Pvt. Ltd. By using our website and services, you agree to the following terms and conditions and privacy practices. Please read them carefully.

1. General
These Terms and Conditions govern your use of the DVAAN website and the purchase of products from our platform. By accessing our site, you agree to comply with all applicable laws and the terms set forth here.

2. Product Descriptions & Availability
We aim to present accurate descriptions and images of all our products. However, slight variations may occur. Product availability is subject to change without notice. In rare cases, a product may become unavailable after order placement.

3. Pricing & Payment
All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. DVAAN reserves the right to change pricing without prior notice. Orders will be processed only after successful payment confirmation.

4. Order Confirmation & Acceptance
Order receipt confirmation does not guarantee order acceptance. We reserve the right to cancel orders for reasons including but not limited to insufficient stock, errors in pricing or product information, or suspicion of fraudulent activity.

5. Delivery Timeline
We strive to deliver all orders within 24 to 72 hours from the time of order confirmation. However, delivery may vary depending on location, order volume, and unforeseen circumstances. Delays do not constitute grounds for compensation.

6. Returns & Eligibility
Items are eligible for return only if:

• The return request is made within 3 days of delivery.

• Items are unused, in original packaging, and accompanied by the original invoice.
  Perishable products such as vegetables, fruits, and eggs are strictly non-returnable.

7. Refund Policy
Refunds will be processed for eligible returns only:

• Refunds are initiated within 5 to 7 business days after returned items are received and verified.

• The refund will be made via the original mode of payment.

• Shipping and handling fees are non-refundable unless the return is due to our error.

8. Shipping Policy

• We offer delivery across selected regions within India.

• Shipping timelines are between 24 to 72 hours from order confirmation.

• Return shipping costs are borne by the customer unless the product is damaged or incorrect.

9. Wholesale & Export
We serve retail, wholesale, and export orders. For bulk and international orders, please contact our sales team directly at support@dvaantrading.shop

10. Limitation of Liability
DVAAN Trading Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

11. User Responsibilities
By using our website, you agree not to misuse our services, violate any laws, or infringe upon the rights of others.

12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

Privacy Policy

dvaantrading.shop website is owned by DVAAN Trading Pvt Ltd, which is a data controller of your personal data. This Privacy Policy explains how we process and protect your personal data.

Personal Information We Collect:
When you visit dvaantrading.shop, we automatically collect certain device-related information including web browser, IP address, time zone, and installed cookies. We also collect data about the web pages you visit, how you interact with our site, and what brought you to our website. We also collect personal data such as name, address, payment details, etc., during account registration or order processing.

Why Do We Process Your Data?
We process your data only when necessary to maintain our website, provide services, process orders, and for security or legal reasons. Automatically collected data helps us detect abuse and understand website usage patterns. You may browse the site anonymously, but certain features require submission of personal data.

Your Rights (for EU Residents):

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights related to automated decision-making and profiling

To exercise any of these rights, contact us at support@dvaantrading.shop Note: Your data may be transferred outside of Europe, including to Canada and the U.S.

Links to Other Websites:
Our site may contain links to external sites. We are not responsible for the privacy practices of those sites. Users are encouraged to read third-party privacy statements.

Information Security:
We secure the data you provide on secure servers with reasonable administrative, technical, and physical safeguards. However, we cannot guarantee absolute security due to the nature of internet communications.

Legal Disclosure:
We may disclose your personal data if required by law or if such disclosure is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure users' safety.

Cookies:
Our website uses cookies to improve user experience. Cookies are small text files that do not run programs or deliver viruses. Required cookies are necessary for core site functionality and do not require consent. By accepting required cookies, you may also accept third-party cookies embedded through services like video playback.

Comment Policy:
Users may post opinions or comments. We do not pre-review such content, and comments reflect only the opinions of their authors. We reserve the right to monitor and remove inappropriate or harmful content.

Hyperlinking:
Certain organizations (e.g., government agencies, news sites) may link to our site without permission. Others may request permission to link. Approved links must not be misleading or imply endorsement.

Content Liability:
We are not responsible for content that appears on third-party websites that link to us. You agree to defend us against any claims related to your website's content.

Reservation of Rights:
We reserve the right to request removal of links to our website and to amend these terms at any time. Continued linking indicates acceptance of any changes.

Disclaimer:
To the extent permitted by law, we disclaim all warranties and representations related to the website and its use. This disclaimer does not limit liability in ways that are not permitted by applicable law.

Company Details:
DVAAN Trading Pvt. Ltd.
PNo.10, KH No.310, Shriram Complex,
Opp. RKGIT College, Meerut Road,
Ghaziabad, Uttar Pradesh, 201003

Customer Support:
Phone: 8595529800
Email: support@dvaantrading.shop

Effective Date: May 28, 2025