Terms & Conditions
Welcome to DVAAN Trading Pvt. Ltd. By accessing and using our website, located at dvaantrading.shop, you accept and agree to be bound by these Terms and Conditions. If you do not agree to the terms stated here, kindly refrain from using our site.
1. General Use
These Terms and Conditions govern your use of our website and the purchase of products and services. By using our site, you acknowledge that you have read, understood, and agree to be bound by them in full. If you are using the site on behalf of an organization, you confirm that you have the authority to do so.
2. Cookies Policy
Our website uses cookies to personalize your experience. By accessing dvaantrading.shop, you consent to the use of required cookies. Cookies are small text files placed on your device that collect non-personal data to support site functionality, marketing, and analytics. Some cookies are essential and cannot be disabled. Others are optional and may be declined by adjusting your browser settings.
3. Intellectual Property
Unless otherwise stated, DVAAN Trading Pvt. Ltd. and/or its licensors own all intellectual property rights for content on this site. This includes but is not limited to text, graphics, logos, images, software, and layout. All rights are reserved. You may view and print pages from the website for personal use only. The following is strictly prohibited:
Replication or republication of content
Distribution or licensing of materials
Unauthorized reproduction of any element
4. Product Information and Availability
We strive for accuracy in all product listings, descriptions, and images. However, variations may occur due to manufacturing differences, screen display, or human error. Product availability is subject to change without notice. In rare cases, a product may become unavailable after an order is placed, in which case we reserve the right to cancel and refund the order.
5. Pricing and Payment
All prices listed on the site are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time. Payment is required in full at the time of order placement. We accept payments via authorized payment gateways and do not store credit card details.
6. Order Processing and Confirmation
Order confirmation emails serve as acknowledgment of receipt but do not guarantee acceptance. We reserve the right to cancel orders due to:
Stock shortages
Pricing or description errors
Suspected fraudulent activity
If your order is canceled, any amount charged will be refunded through the original payment method.
7. Delivery and Shipping
We aim to deliver all orders within 24 to 72 hours of confirmation. However, delivery timelines depend on factors such as customer location, order volume, and logistics. Delays due to force majeure, natural disasters, or unforeseen events shall not be subject to compensation. We currently deliver to selected regions in India.
8. Returns and Refunds
Returns are accepted only under the following conditions:
Request is made within 3 days of delivery
Items are unused, in original packaging, and accompanied by the invoice
Perishable products like fruits, vegetables, and eggs are not eligible for return.
Refunds will be initiated once returned products pass our quality checks:
Refunds are processed within 5 to 7 business days
The refund amount will be credited to the original mode of payment
Shipping charges are non-refundable unless due to our error
9. Shipping Charges
Standard shipping fees apply to all orders unless a promotion specifies otherwise. Return shipping charges are borne by the customer except in cases of damaged or incorrect items. All logistics and shipment updates will be communicated via email or phone.
10. Wholesale and Export
We accept wholesale and export orders. For bulk pricing, delivery timelines, and international compliance, reach out to our sales team at support@dvaantrading.shop. All export orders are subject to customs regulations of the destination country.
11. User Comments and Interactions
We offer users the ability to post comments and feedback on the site. The views expressed in these posts do not reflect our own. We do not pre-screen or endorse user-generated content but reserve the right to remove offensive or inappropriate content. By posting, you confirm:
You own or control the rights to the content
The content does not infringe third-party rights
It does not contain defamatory, unlawful, or misleading material
You grant us a non-exclusive license to use, reproduce, and publish your comments in any format or media.
12. Acceptable Use Policy
You agree not to use the website in any way that causes harm, is illegal, or infringes on the rights of others. Prohibited activities include:
Uploading viruses or malicious code
Gaining unauthorized access to systems
Misusing proprietary content
Engaging in fraud, spam, or harassment
Violations may lead to termination of access and legal action.
13. Linking Policy
Approved organizations such as government agencies, search engines, and news organizations may link to our website without prior approval. Other entities must request permission via email.
Links must:
Not be deceptive or misleading
Not falsely imply affiliation
Fit contextually within the linking site
No logo or branding use is allowed without express written consent.
14. Content Liability
We are not liable for content that appears on external sites linking to our website. By linking to us, you agree to indemnify and defend us against claims arising from your content. We reserve the right to request the removal of any link deemed inappropriate.
15. Monitoring and Enforcement
We reserve the right to monitor activity and investigate any reported or suspected breach of our policies. We may take action including content removal, suspension of accounts, or legal recourse if necessary.
16. Data Collection and Privacy
Our privacy policy outlines how personal data is collected, stored, and used. We collect data such as name, contact details, IP address, and browser information. This data helps us improve our services and communicate with customers.
We will not share your information with third parties except:
With your consent
As required by law
To fulfill services (e.g., payment processing, shipping)
17. Third-Party Services
Our website may include links to third-party websites or integrate third-party tools. We are not responsible for the content or policies of those sites. Use of third-party services is subject to their terms and privacy practices.
18. Limitation of Liability
To the fullest extent permitted by law, DVAAN Trading Pvt. Ltd. disclaims all liability for indirect, incidental, or consequential damages, including but not limited to:
Loss of profits or revenue
Business interruption
Data loss
Our total liability for any claim related to the site or products will not exceed the amount paid for the transaction in question.
19. Disclaimer of Warranties
All content and services are provided "as is" and "as available." We make no representations or warranties of any kind regarding:
The accuracy or completeness of content
Uninterrupted or error-free access
Security of data transmissions
We disclaim all implied warranties, including fitness for a particular purpose, non-infringement, and merchantability.
20. Indemnification
You agree to indemnify, defend, and hold harmless DVAAN Trading Pvt. Ltd. and its affiliates from and against any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of your use of the website or violation of these terms.
21. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall continue in effect. Any unenforceable part will be construed to reflect the parties’ original intention.
22. Termination
We reserve the right to terminate or suspend your account and access to the website at our sole discretion, without notice, for conduct that violates these Terms or is harmful to other users, us, or third parties.
23. Changes to Terms
We may revise these Terms and Conditions at any time. Changes become effective immediately upon posting. Continued use of the site implies acceptance of the updated terms. We encourage users to review this page regularly.
24. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh.
25. Contact Information
For questions about these Terms or our services, please contact us:
DVAAN Trading Pvt. Ltd.
PNo.10, KH No.310, Shriram Complex,
Opp. RKGIT College, Meerut Road,
Ghaziabad, Uttar Pradesh, 201003
Phone: 8595529800
Email: support@dvaantrading.shop
These Terms and Conditions were last updated on 28/05/2025