Our Policies

Shipping & Return Policy

At DVAAN Trading Pvt. Ltd., we are committed to delivering a seamless shopping experience by ensuring fast shipping and a hassle-free return process. This Shipping & Return Policy outlines in detail how we manage the dispatch of orders, delivery timeframes, return conditions, refund procedures, and customer responsibilities. Our goal is to offer complete transparency and confidence to our valued customers while shopping on our platform.

1. Shipping Policy

1.1 Service Availability
We currently ship orders across selected regions within India. As we expand our logistics network, we aim to increase our delivery reach to serve more customers nationwide.

1.2 Order Processing Time

• Orders placed on our website are typically processed within 12 to 24 hours.

• Orders received on weekends or public holidays will be processed on the next working day.

• Processing time includes order verification, packaging, and dispatching.

1.3 Delivery Timeline

• The estimated delivery time is between 24 to 72 hours from the date of order confirmation, depending on your location.

• Delivery timelines may vary based on factors such as delivery address, courier partner delays, weather conditions, and high order volume.

1.4 Shipping Charges

• Standard shipping charges may apply and will be clearly displayed at checkout.

• Occasionally, we offer free shipping promotions, which will be highlighted during product promotions or discount campaigns.

1.5 Tracking Orders

• After your order is dispatched, you will receive a tracking ID via email or SMS.

• You can use this tracking ID to monitor the delivery status on our courier partner’s website.

1.6 Delivery Attempts

• Our courier partners will make up to three attempts to deliver the order.

• If the recipient is unavailable, the order may be returned to our facility, and re-delivery may be subject to additional charges.

1.7 Delivery Confirmation

• Upon successful delivery, the courier partner will require a signature or OTP confirmation.

• Ensure that someone is available at the delivery address to receive the parcel.

1.8 Delayed or Failed Deliveries

• In rare cases of delay, our customer service team will keep you informed.

• Failed deliveries due to incorrect address or unavailability of the customer may lead to cancellation and refund (excluding shipping charges).

1.9 Undeliverable Locations

• Certain remote areas or PIN codes may not be serviceable due to logistic constraints.

• In such cases, we will notify you and initiate a full refund.

2. Return Policy

2.1 Return Eligibility Criteria
Customers may request a return under the following conditions:

• The return request must be made within 3 days of receiving the product.

• The product must be unused, unwashed, and in its original packaging.

• The product must be accompanied by the original invoice or order confirmation.

2.2 Non-Returnable Products
Certain items are strictly non-returnable for hygiene and safety reasons:

• Perishable goods including vegetables, fruits, dairy, and eggs.

• Products unsealed after delivery which may pose health risks.

• Custom-made or personalized products.

• Items which by nature are inseparably mixed with others after delivery.

2.3 Return Process
To initiate a return, please follow the steps below:

1. Send an email to support@dvaantrading.shop with the subject line "Return Request - [Order ID]".

2. Include photos or video proof of the item, showing the condition of the product.

3. Mention the reason for return and attach a copy of the original invoice.

4. Wait for a confirmation email with return approval and shipping instructions.

2.4 Return Shipping Address
All eligible returns must be sent to:
PNo.10, KH No.310, Shriram Complex,
Opp. RKGIT College, Meerut Road,
Ghaziabad, Uttar Pradesh, 201003

2.5 Return Shipping Costs

• Customers are responsible for the return shipping cost unless the return is due to a defect or delivery error.

• We recommend using a traceable courier service for return shipments.

2.6 Product Condition on Return

• Returned products must be securely packaged to prevent damage during transit.

• We reserve the right to reject a return if the product appears to be used or damaged post-delivery.

2.7 Inspection and Approval

• After we receive the returned item, our quality team will inspect it.

• Upon approval, you will be notified, and the refund process will begin.

2.8 Time Frame for Returns and Refunds

• Refunds will be initiated within 5 to 7 business days post-approval.

• Refunds may take an additional 3 to 5 business days to reflect in your account depending on your payment provider.

2.9 Mode of Refund

• Refunds will be processed using the original payment method.

• No processing fees will be charged for refunds.

2.10 Rejected Returns

• If a return is rejected due to non-compliance, the product will be returned back to the customer.

• No refund will be processed for rejected returns.

2.11 Exchange Option

• We currently do not offer product exchanges.

• Customers may return the product and place a new order.

2.12 Gift Returns

• If a product was marked as a gift, a gift credit will be issued upon return.

• If the gift giver received the item themselves, the refund will be sent to them directly.

2.13 Bulk Order Returns

• Bulk or wholesale orders may be subject to different return policies.

• Please contact our sales team before initiating a return for large quantities.

3. Damaged, Defective or Wrong Items

3.1 Reporting Timeframe

• Any damaged or incorrect item must be reported within 24 hours of receipt.

• Reports made after this period may not qualify for a return or refund.

3.2 Required Proof

• Customers must submit clear images or videos showing the damage or defect.

• A detailed description of the issue must be included in the email.

3.3 Resolution Options

• If verified, we may offer one of the following:

  • Replacement of the damaged item.

  • Full refund including shipping charges.

  • Store credit for future purchases.

3.4 Courier Damage Protocol

• In cases where damage is suspected to occur during transit, customers must notify us and the delivery partner immediately.

• A Damage Acknowledgment Form may be required.

4. Cancellations & Refunds

4.1 Cancellation Before Dispatch

• Orders can be cancelled anytime before they are shipped.

• Full refund will be processed within 3 to 5 business days.

4.2 Cancellation After Dispatch

• If the order has been dispatched, it must be received and returned before a refund is initiated.

4.3 Refund Processing Timeline

• Refunds are generally initiated within 5 to 7 business days after approval.

• Depending on your bank, it may take up to 10–15 business days to reflect.

4.4 Payment Method Refunds

• Refunds will be made using the same payment method used at checkout.

4.5 Delays in Refund

• If a refund is delayed beyond 15 business days, contact our support team for assistance.

5. Customer Responsibilities

5.1 Accurate Information

• Customers must ensure that all shipping details provided at the time of order are accurate.

5.2 Availability for Delivery

• Ensure that someone is available to receive the order during the expected delivery window.

5.3 Product Handling

• Customers are responsible for opening and handling the product carefully to prevent accidental damage.

5.4 Dispute Resolution

• For any return-related disputes, contact support@dvaantrading.shop

• We aim to resolve all disputes amicably within 5 business days.

6. Policy Modifications
DVAAN Trading Pvt. Ltd. reserves the right to modify this Shipping & Return Policy at any time. Updates will be published on our website, and continued use of our services will constitute acceptance of the revised terms.

Contact Us
For questions or concerns, please reach out to:

Email: support@dvaantrading.shop
Phone: 8595529800
Address: PNo.10, KH No.310, Shriram Complex, Opp. RKGIT College, Meerut Road, Ghaziabad, Uttar Pradesh, 201003

Get in Touch with Us

Reach out for inquiries about shipping and return policies.