Refund Policy
At DVAAN Trading Pvt. Ltd., we are committed to ensuring a fair, clear, and transparent refund policy that offers our customers peace of mind with every transaction. This comprehensive refund policy document is designed to help you understand your rights and our procedures regarding refunds.
Eligibility for Refunds
Refunds may be requested under the following conditions:
The product must have been purchased within the last 3 days.
The item must be in its original packaging, unused, unwashed, and in the same condition as received.
Proof of purchase such as the original invoice or order confirmation must be provided.
Items Not Eligible for Refund
Certain items are excluded from being returned or refunded, including:
Perishable items such as vegetables, fruits, dairy, and eggs.
Products customized or personalized for the customer.
Goods unsealed after delivery that cannot be returned for health or hygiene reasons.
Items that have deteriorated rapidly or are past their expiration date.
Items inseparably mixed with other products after delivery.
Procedure for Requesting a Refund
To initiate a refund request:
Email us at support@dvaantrading.shop within 3 days of receiving your order.
Provide your order number, a clear reason for the refund, and attach supporting images if the item is damaged or defective.
Wait for our confirmation and return instructions.
After your request is approved:
Pack the item securely in the original packaging.
Ship the item to the address provided in our confirmation email.
Return Address
DVAAN Trading Pvt. Ltd.
PNo.10, KH No.310, Shriram Complex, Opp. RKGIT College,
Meerut Road, Ghaziabad, Uttar Pradesh, 201003
Return Shipping Responsibility
Unless the return is due to our error (e.g., damaged or incorrect product), you are responsible for:
Return shipping costs.
Ensuring the returned item reaches us in good condition. We strongly recommend using a trackable and insured shipping method.
Refund Processing Timeline
Once the returned product is received and inspected:
We will notify you about the approval or rejection of your refund.
Approved refunds will be initiated within 5–7 business days.
Refunds are made using the original method of payment.
In certain cases, the time taken for the refund to reflect in your account may vary depending on your bank or payment provider and may take up to 15 business days.
Cancellations and Refunds
You may cancel an order within 30 days of purchase, provided the order has not been dispatched. To cancel:
Email support@dvaantrading.shop with your order details.
If the order is already shipped, you may initiate a return after receiving the item.
Refunds for cancelled orders will be processed within 5 to 7 business days.
Refunds on Damaged or Incorrect Products
If you receive a damaged or incorrect product:
Notify us immediately upon receipt.
Share photographs or video of the received product via email.
Once verified, we will arrange for the product to be collected and replaced or refunded at no additional cost to you.
Partial Refunds
Partial refunds may be issued in these cases:
The product shows signs of use.
Item is returned late.
Packaging is damaged or missing.
Some components or accessories are missing.
Gifts and Refunds
If the item was marked as a gift:
Refunds will be issued in the form of store credit or gift voucher.
If the gift giver ordered the item to themselves and later gave it to you, refunds will be issued to the gift giver directly.
Proof Required for Refunds
To process a refund, ensure the following:
Original invoice or order confirmation.
Courier receipt with tracking number and dispatch date.
Photos of the item, if damaged or incorrect.
Exceptions and Final Discretion
DVAAN Trading Pvt. Ltd. reserves the right to:
Refuse a refund if the item does not meet eligibility criteria.
Withhold partial refunds in cases of tampering or partial usage.
Make final decisions regarding disputes and refund approvals.
Refund Delays Due to Force Majeure
Refund processing may be delayed due to unforeseen circumstances including:
Natural disasters
Epidemics or pandemics
Legal restrictions or government orders
Technical outages or banking delays
We request patience in such events and will keep you updated.
Dispute Resolution
In the rare case of unresolved refund issues:
Contact us directly via support@dvaantrading.shop
We aim to resolve disputes within 3 to 5 business days.
If needed, the issue may be escalated to our legal or payment gateway partners.
Customer Support
We are here to help! For any queries about refunds, contact us:
Email: support@dvaantrading.shop
Phone: 8595529800
Policy Updates
We may revise our Refund Policy from time to time. Updates will be published on our website. Continued use of our platform implies acceptance of such changes.
Thank you for choosing DVAAN Trading Pvt. Ltd. We value your trust and aim to provide a smooth and fair refund experience to all our customers.